Service Policy
This Service Policy outlines how Yanas Digital Support delivers its services and the expectations for both parties involved.
Service Delivery
All services are delivered based on the agreed scope, requirements and timeline as specified in the project proposal. Changes to the project scope may affect timelines and pricing.
Communication
Yanas Digital Support will communicate project updates, requirements and deliverables through agreed channels (email, WhatsApp, phone). Timely customer responses help ensure project timelines are met.
Quality Assurance
We strive to deliver professional, high-quality work. Customers will have the opportunity to review deliverables and provide feedback during the project.
Support & Maintenance
Post-project support and maintenance terms will be specified in the project proposal. Additional support beyond the agreed scope may be quoted separately.
Third-Party Services Disclaimer
Some services depend on third-party providers including Google, Paystack, Meta, Microsoft, WordPress, Shopify, hosting providers and domain registrars. Yanas Digital Support does not control third-party service outages, policy changes, pricing changes or account restrictions. Yanas is not responsible for issues caused by third-party platforms.
Service Limitations
- Yanas does not guarantee specific Google rankings or search positions
- Yanas does not guarantee specific advertising results or sales figures
- Cybersecurity services provide best-practice guidance; no service can guarantee 100% protection
- Business registration assistance is guidance only; Yanas is not a government authority
Last updated: September 2026